Addressing steering pull complaints requires a methodical approach, starting with clarifying the customer's experience. Technicians must understand that a 'pull' is often the vehicle's demand for constant steering input to maintain a straight path, arising from complex interactions between chassis, tires, and advanced systems. A thorough test drive is crucial, along with inspecting factors like ride height, tire condition, and alignment angles, even when within specifications, to accurately pinpoint and resolve the underlying causes.